Jasmin

All information transmitted over the Internet is encrypted. In addition to encryption, several other security measures are taken to ensure that only people with a registered device can open a door.

Please contact your hosts to register additional keys. Please note that this may incur additional costs. Each apartment is equipped with a suitable number of keys from the start.

You can charge your cell phone on a charger located in or near the building. If you are unable to charge your cell phone, please contact your hosts.

Yes, you can register a new phone for your building at any time via the registration page in the app. However, please contact your hosts first so that they can send you a new registration link.

Please contact your hosts.

If you see ACESS DENIED or ACCESS FAILED after four seconds despite using the app correctly, try synchronizing your key again. Then try to open your door again as described.

If you do not see an ACCESS button, your registration has not been completed successfully. Please register your phone via the registration page. The access button will appear after you click on the...

No, you don't need to be connected to the internet to open your door. If the internet is very limited, you can also switch to "flight mode" to open your door.

-Open the "iLOQ app". For both Apple and Android phones, ensure that your NFC function is activated. - Your cell phone contacts the lock via its NFC chip. To lock or unlock the door, hold your phon...

1. Download the official iLOQ app („iLOQ“ or „iLOQ S50) from the App Store or the Google Play Store. 2. Open the App. If prompted, you may need to grant the app certain permissions to access featur...