General Information
Booking
- Can I bring my pet?
- Can my partner and I move into the same apartment?
- Do I have to pay a deposit?
- How can I book an apartment?
- How does the payment work?
- Is there an example agreement to look at?
Apartment and Services
- How can I cancel my booking?
- Is a cleaning service included in my monthly rent?
- Is there a laundry service?
- Is there a smoking area?
- May I remove furniture from my apartment or redesign it?
- What happens to my letters and parcel?
Move- in and Move-out
Keysystem iLOQ
- Can I buy a new cell phone and register it?
- Can I get another mobile key?
- Do I need an Internet connection to open my door?
- How do I open doors using the iLOQ app?
- How is iLOQ installed and how do I register?
- I don't see the ACCESS button at the bottom right of my app.
Garentii Rental Deposit Cover
- What is Garentii and how does it work?
- What does Garentii cover?
- How can I obtain my deposit guarantee, and what documents do I need?
- How long does it take to process my Garentii application?
- Can I move in if my Garentii application is still being processed?
- What happens if I do not receive a deposit guarantee?