Frankfurt Bockenheim

General Information

• How can I get in touch with someone from HAVENS LIVING?
• Internet provider ASK4
• What is liability insurance, and what do I need it for?
• What is the broadcasting fee (GEZ)?
• What is the Residents' Registration Office?

Apartment and Services

• Is a cleaning service included in my monthly rent?
• May I remove furniture from my apartment or redesign it?
• What happens to my letters and parcel?
• What is included in my apartment?
• Which community areas are available?

Booking

• How can I book an apartment?
• How does the payment work?
• Are lease terms flexible?
• Can I book a viewing?
• Can I bring my pet?
• Can my partner and I move into the same apartment?

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Move in and Move Out

• How can I terminate my contract?
• How does the move-in process work?
• What do I have to consider when moving out?
• What do I need to bring with me?
• When will I get my deposit back?
• Where can I park my car?

Keysystem iLOQ

• What is iLOQ?
• Is iLOQ secure?
• How is iLOQ installed and how do I register?
• How do I open doors using the iLOQ app?
• Do I need an Internet connection to open my door?
• Can I get another mobile key?

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Garentii Rental Deposit Cover

• What is Garentii and how does it work?
• What does Garentii cover?
• How can I obtain my deposit guarantee, and what documents do I need?
• How long does it take to process my Garentii application?
• Can I move in if my Garentii application is still being processed?
• What happens if I do not receive a deposit guarantee?

See all 9 articles